Shipping Policy

Lunelle Collective

At Lunelle Collective, we aim to provide a smooth and reliable shipping experience for all our customers. Please review our shipping policy below for important details about order processing and delivery.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information so you can monitor your delivery.

Shipping Times

Shipping times may vary depending on your location and the shipping carrier used. Estimated delivery times are:

• Domestic Shipping: 5–10 business days

• International Shipping: 7–15 business days

Please note that these delivery times are estimates and delays may occur due to customs processing, carrier delays, or high order volumes.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Occasionally, Lunelle Collective may offer free shipping promotions. These offers will be clearly displayed on the website when available.

Order Tracking

Once your order ships, you will receive an email with your tracking number. Tracking updates may take 24–48 hours to appear after shipment.

Incorrect Addresses

Please ensure that your shipping address is correct before placing your order. Lunelle Collective is not responsible for orders shipped to incorrectly provided addresses.

If you notice an error in your shipping details, please contact us immediately at our support email so we can attempt to correct it before the order ships.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us and we will work with the shipping carrier to resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging. Our team will review the issue and arrange a replacement or resolution when applicable.

Contact Us

If you have any questions regarding shipping, please contact our support team:

Email: support@lunellecollective.com
Store Name: Lunelle Collective

Thank you for shopping with Lunelle Collective.